• بيت
تسجيل الدخول

سلة المشتريات

سلة مشترياتك فارغة

شروط الخدمة

Terms & Conditions

Effective Date: DEC 08, 2025

Welcome to My Pet Souq, a UAE-based online marketplace operated by WAHAT ALDUKHAN PORTAL LLC. These Terms and Conditions (“Terms”) govern your access to and use of our website www.mypetsouq.com and all associated services. By using the Platform, you agree to these Terms in full. If you do not agree, please refrain from using our services.

1. Platform Description

My Pet Souq is a digital marketplace that connects customers with licensed pet supply vendors and pet care service providers (e.g., grooming professionals, pet food retailers, accessory sellers). All products and services offered on the platform are fulfilled by independent third-party vendors.

My Pet Souq does not directly sell, manufacture, or own any of the products or services listed. We facilitate listings, transactions, and delivery coordination to ensure a smooth and trusted experience for all users.

2. User Eligibility

  • My Pet Souq is open to all users. However, the purchase of certain items — such as veterinary medications or specialized care products — may be subject to age or regulatory restrictions as defined by UAE law or vendor policy.
  • By using our website, you confirm that you are authorized to make purchases and that all information provided is accurate and complete.

3. Product Listings and Vendor Responsibility

  • All product listings, descriptions, pricing, and availability are the sole responsibility of the vendor providing them.
  • Vendors must ensure their products and services comply with UAE regulations and industry standards.
  • My Pet Souq is not responsible for product defects, health claims, service quality, or warranty-related issues. However, our support team will actively facilitate communication and resolution between the customer and vendor to ensure every concern is addressed fairly and efficiently.

4. Payments and Pricing

  • All prices are listed in AED and may include applicable UAE taxes charged by the vendors if eligible.
  • Payment options include licensed UAE payment gateways, Cash on Delivery (COD – limited areas and values), and PayPal (upon request).
  • Orders placed via WhatsApp are invoiced through secure UAE payment gateways.
  • Advance payment may be required in certain cases to confirm the genuineness of an order.

5. Delivery & Fulfillment

  • Standard Delivery: AED 20 across UAE (1–2 business days)
  • Same-Day Delivery: AED 25 in Dubai, Sharjah, and Ajman (Order before 4:00 PM)
  • Free Delivery: On orders above AED 250
  • Delivery may be handled by My Pet Souq’s courier partners or directly by the vendor.
  • In cases where the vendor delivers the order directly, My Pet Souq is not liable for any loss, delay, or damage.

6. Returns and Refunds

  • Eligible items may be returned within 7 days of delivery, provided they are unused, in original packaging, and in resellable condition.
  • Non-returnable items include opened grooming/hygiene products, perishable pet food or treats, used bedding, or custom-made accessories.
  • Return approvals and investigations are handled by My Pet Souq’s support team, who will coordinate with the vendor on your behalf.
  • Approved refunds are processed within 12 business days and issued to your original payment method or bank account.

7. Use of the Website

  • You agree not to misuse or exploit the website for illegal or unauthorized purposes.
  • You must not attempt to gain unauthorized access to any part of the platform or interfere with its performance.
  • You are responsible for maintaining the confidentiality of your login credentials.

8. Intellectual Property

All content on the My Pet Souq website, including images, logos, product descriptions, designs, and layouts, is the intellectual property of My Pet Souq or its content providers. You may not reproduce, redistribute, or use this material without prior written permission.

9. Vendor Conduct

  • Vendors must be licensed and registered in the UAE and legally authorized to sell pet-related goods and services.
  • They are responsible for fulfilling orders accurately and in a timely manner.
  • All vendors are required to cooperate with My Pet Souq’s team in resolving customer support queries, return investigations, or disputes.

10. Limitation of Liability

To the maximum extent permitted by UAE law, My Pet Souq and WAHAT ALDUKHAN PORTAL LLC. shall not be liable for:

  • Defects, inaccuracies, or safety issues in products or services sold by vendors
  • Delays, damages, or losses during delivery, especially where the vendor handles fulfillment
  • Any indirect, incidental, or consequential damages arising from use of the website or platform services

11. Indemnity

You agree to indemnify and hold harmless My Pet Souq, its parent company, affiliates, employees, and partners from any claims, damages, legal costs, or liabilities arising out of your use of the platform, violations of these Terms, or disputes with vendors.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website with the updated “Effective Date.” Continued use of the platform implies acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from the use of this platform shall fall under the exclusive jurisdiction of UAE courts.

14. Contact Us

We thank you for choosing My Pet Souq. Our team is committed to maintaining a reliable, ethical, and pet-friendly platform for all customers and vendors across the UAE.