Privacy policy
Privacy Policy
Effective Date: DEC 08, 2025
This Privacy Policy ("Policy") describes how WAHAT ALDUKHAN PORTAL LLC., operating as My Pet Souq, collects, uses, and protects your personal information when you visit or use www.mypetsouq.com or interact with our services.
1. About My Pet Souq
My Pet Souq is a dedicated UAE-based online marketplace connecting pet owners with licensed pet supply retailers, grooming partners, and animal care service providers. We showcase a wide range of pet-related products and services including food, toys, grooming kits, accessories, and care solutions.
My Pet Souq does not directly sell or manufacture any products. All listings and deliveries are fulfilled by verified vendors and service partners. Our role is to facilitate a safe and efficient connection between customers and trusted providers.
2. Contact Information
- Business Name: Wahat Aldukhan Portal LLC
-
Address: Office #106 Salim Ali Al Mazroua - Al Nahda 2 - Dubai
- Email: support@mypetsouq.com
3. Information We Collect
3.1 Information You Provide
- Full Name
- Email Address
- Contact Number
- Shipping and Billing Address
- Order and Transaction History
- Messages and inquiries
3.2 Usage Data and Cookies
- IP Address
- Device and Browser Type
- Pages Visited and Time Spent
- Cookies and Tracking Technologies
Cookies help personalize your shopping experience and improve site functionality. You can manage cookie settings through your browser.
4. How We Use Your Information
- To process and deliver your orders
- To send order confirmations and updates
- To provide customer support
- To enhance user experience and improve services
- To prevent fraud or unauthorized activity
- To run SEO and personalized marketing campaigns
- To comply with UAE regulations
5. Shipping and Payment Information
- Standard Delivery: AED 20 across the UAE (1–2 business days)
- Same-Day Delivery: AED 25 in Dubai, Sharjah, and Ajman (Order before 4 PM)
- Free Delivery: Orders above AED 250 qualify for free shipping
- Payment Options: UAE-licensed online gateways, Cash on Delivery (limited), PayPal on request
- WhatsApp Orders: Payment link is shared for manual orders made via WhatsApp
- Advance payment may be requested in some cases for order confirmation
6. Store Accessibility and Jurisdiction
While our website is accessible worldwide, we currently only accept and fulfill orders within the UAE. International users may browse but cannot complete checkout.
7. Third-Party Services
7.1 Vendor Collaboration
My Pet Souq works only with licensed pet vendors and service partners who are contractually bound to maintain quality, compliance, and customer service standards. Responsibility for product quality, fulfillment, and legal compliance lies with each vendor.
7.2 Logistics & Platform Providers
| Purpose | Third-Party Involved |
|---|---|
| Shipping & Fulfillment | UAE-based logistics companies |
| Payment Processing | Licensed UAE payment gateways & PayPal |
| Platform Infrastructure | Third party analytics tools |
8. Account Management and Data Retention
- You can delete your account at any time.
- Upon deletion, your personal data is permanently removed based on Shopify's data removal protocols.
- We retain only what is necessary for operational or legal compliance.
9. Data Security
- We use SSL encryption and access controls to protect your data.
- While we follow industry best practices, no online system is fully immune. Always safeguard your account credentials.
10. Children’s Privacy
My Pet Souq is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has shared personal data, please contact us for prompt removal.
11. Your Rights
You may request to:
- Access your stored personal data
- Correct inaccurate information
- Delete your account and associated data
- Unsubscribe from promotional communications
To exercise your rights, please email us at support@mypetsouq.com.
12. Third-Party Links
Our website may include links to third-party websites (e.g., partner grooming services, pet blogs, etc.). We are not responsible for the privacy practices or content on these platforms. We recommend reviewing their privacy policies before engaging.
13. Updates to This Policy
We may revise this policy periodically to reflect legal or operational updates. The latest version will always be published on our website with the effective date clearly indicated.
14. Consent
By using My Pet Souq, creating an account, or placing an order, you confirm your agreement with the terms of this Privacy Policy.
15. Contact Us
- Email: support@mypetsouq.com