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Chat with us on whatsapp at +971501747795 or use the contact page. Share your order number and a brief description for faster assistance from our UAE support team.

We offer Same-Day and Next-Day delivery options in Dubai, Sharjah and Ajman (shown at checkout). Most other UAE cities like Abu Dhabi are usually Next-Day. Western Region deliveries may take a couple of extra days depending on courier schedules.

COD may be available in select areas and for eligible order values. Check availability at checkout.

We accept Cash on Delivery (eligible areas/orders), Mastercard, Visa, American Express, PayPal, Card Tap on Delivery (on demand), and secure Payment by Link. All payments are processed securely in the UAE (availability shown at checkout).

Yes — tracking details are shared after dispatch. You can also use our order tracking page for real-time updates.

Consumable pet products are non-returnable and non-refundable as per our strict policy. If an item arrives damaged or incorrect, contact us immediately and we’ll assist you in line with our return policy.

Yes — 100% genuine products from verified UAE licensed pet supply vendors, with quality checks before dispatch for our company seal of assurance.

No — orders are fulfilled within the UAE only. If you have a local shipping partner or freight forwarder in the UAE, we can deliver to their warehouse. After delivery/receipt there, all responsibility for international shipping, customs, duties, loss, or damage rests with you/your forwarder, with no further liability on us.